A night at Shopko

Expect the unexpected. That is the moto I repeat every night when I walk into work. I never know what to expect,though the job tasks I do will be the same the customers I interact with make each night different. For example last week I encountered a patriotic packer fan and his son. He walks in and says "I'm not shopping here"while he's yelling he's pointing to the Brett Favre Viking shirts we just put out. "Tell your manager you just lost business." That is something not out of the ordinary. We get the people who say "your bags are too small, how come your bathroom isn't in your store, how come i didnt get a discount?" However, the people I deal with aren't all bad. I get the good customers who are beyond friendly and carry with them a good sense of humor. For example I had a man come up to me about a month ago to check out at the customer service desk. He looks at my name tag and says "Sammie B? What are you a rap star?" I respond "Why yes sir I am. Now you can tell people you knew me before I was famous." He laughs, and adds "Yeah, I can say I knew you before you went double platinum." Customers like this make my night because they make my job even more enjoyable. I always tell people I have the best job at shopko. I get to interact with the customers, do their returns,and exchanges. Ring up their purchases, and show them where our product is. I am a Customer Service Specialist and I take that position very seriously. I am representing the store, I am what the customer see's when they first walk in. I make it my first priority to deliver great customer service every day I work, and I feel I do that very well. By working at the customer service desk I get to develope a relationship with not only my co-workers but the customers as well. We get what we call "the regulars" who are customers that come in several times a week,or almost every night. These people are great,they are happy and always come in with a smile. We have Don,who always buys a diet mountain dew,and makes sure to write his checks for ten dollars over. There is also Fran, who never leaves without trying her luck at one of our scratch off tickets. I love not just seeing them as another face but as people I have come to know. The things that happen at the k.o(aka shopko) are the reason I work there and I wouldn't change it for the world. It is the best place in the world to work.